Handling of Reservations and Personal Information│Frequently Asked Questions│Awara Onsen (Awara Onsen) Grandia Hosen [Official Website]

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Frequently asked questions and answers to Grandia Hosen are introduced in Q&A format.You can also get great deals only available at our hotel!

Handling of Reservations and Personal Information

I would like to stay with 1 adult and 1 elementary school child.

We are very sorry, but we accept reservations from 1 adults per room.If you wish to stay with one adult and one elementary school student or infant, please note that the elementary school student or infant will be charged the same amount as the adult rate.In addition, in the case of a general guest room/2 rooms (large room), we accept reservations from a total of 1 people, 1 adults and 2 elementary school students or infants, per room.

What month is it particularly crowded?

January (new year party season), May (golden week), August (summer vacation), November (crab season), and December (year-end party season) are sometimes crowded, so please make reservations early.

I would like to use Akasurieste.

I am very sorry.Please note that we do not offer akasuri esthetics at our hotel.Please use shiatsu massage, foot massage, aroma esthetic (all require advance reservations).

Can I bring a companion with me?

If you would like to bring your own companion, we will charge a carry-on fee of 1 yen (excluding tax) per person.When making a reservation, please be sure to provide the name of the companion company and the number of companions.

Can you arrange a companion?

Companions can be arranged at the hotel.The price is 1 yen (excluding tax) per seat for one companion (1 minutes).The extension fee is 120 yen (excluding tax) for 16,000 minutes.We may not be able to make arrangements during busy seasons such as the New Year's party season, so we would appreciate it if you could make arrangements as early as possible.

I would like to pay the accommodation fee in advance.

In addition to paying by visiting the hotel by the date of your stay, we also accept remittance by bank transfer.If requested at the time of booking, it is possible to have the invoice mailed to you.

Can I use electronic money such as Edy?

We are very sorry, but this service is not available.

Can I use gift certificates and beer coupons?

Please note that gift certificates from credit card companies, cash vouchers such as beer coupons, etc. cannot be used. JTB's "Nice Gift" cannot be used at the hotel.

Can JAF member discounts be applied?

Please note that there is no JAF membership discount.

Can I use a credit card or debit card?

Major credit cards such as VISA, JCB, and Master Card are accepted.Also, debit cards cannot be used.In addition, some accommodation plans require cash payment on site.