We will handle the personal information entrusted to us by our customers in accordance with laws and regulations.

Customers' personal information (name, address, telephone number, email address, place of work, nationality and passport number for foreign customers, request items when providing services such as cooking, etc.) is used for the following purposes. I will use it for

b) Provision of services such as accommodation and meals
b) For contact such as reservation confirmation
c) To improve the quality of the museum
d) Guidance on future accommodation plans, etc.
e) Where laws and regulations stipulate

Regarding d), we will only inform customers who have given their consent.

We will not provide your personal information to third parties except in the following cases.

b) When there is a request from the customer, such as arranging reservations for other tourist facilities
b) When it is necessary to report to the window of the travel agency used by the customer
c) When it is difficult to obtain the customer's approval due to an emergency such as treatment for sudden illness or injury
d) When outsourcing a part of the operation of the hotel to a cooperating company
e) When there is a request for provision based on laws and regulations

We will take the necessary security control measures for your personal information based on the Personal Information Protection Law and related laws and regulations.

b) We will manage personal information based on appropriate storage and usage methods so that there is no omission.
b) We will have our employees learn the related manuals and manage them so that they handle them responsibly.
c) We will conclude a non-disclosure agreement with subcontractors to whom we outsource work and take necessary safety measures.

If you wish to inquire about or modify your personal information, please contact us and we will respond within a reasonable scope.

b) We will promptly disclose the contents of the registered personal information of the customer upon request.If we cannot disclose it, we will fully explain the reason.
b) If we receive a request for suspension of use, etc. from the customer, we will promptly respond after completing the credits and obligations and within the scope of laws and regulations.

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For inquiries about privacy policy and inquiries about various procedures, please contact us from the following contact point.

Grandia Hosen Personal Information Protection Section
910-4193 Funatsu, Awara City, Fukui Prefecture 43-26
TEL: 0776-77-2555 FAX: 0776-77-2592
* Telephone support is available from 9:00 to 18:00.