EPISODE touching episode

Introducing inspiring stories from staff members who work at Grandia Hosen.

Service department

Masayuki Amishima

VOICE 01 How I came to work at this museum and how I felt at that time

I chose to work at a hot spring inn because I wanted to provide joy to customers and was interested in a workplace where I could provide high-quality service.
When I joined the company, I felt a mixture of excitement and nervousness, but I was also excited about the new challenge.

VOICE 02 What is rewarding about working at our museum?

It's about seeing our customers forget their daily routine, relax, and smile.
Our greatest joy is the moment when we provide a comfortable time with our hospitality and see the satisfaction of our customers.

VOICE 03 A word to those who want to work at our museum

Our work at our hotel is diverse, and our team works together to provide our guests with a special experience.
Be confident in your work, help your colleagues, welcome them with a warm heart, and share your excitement as you grow.

VOICE 04 Future goals etc.

Our goal in the future is to provide even more memorable stays for our guests.
We aim to increase the value of hot spring inns while improving services and deepening interactions with the local community.

Service department

Haruna Yokoyama

VOICE 01 How I came to work at this museum and how I felt at that time

When I was a student, I learned the joy of serving customers through a part-time job in customer service.I wanted to work in customer service as well, and when I visited our museum, I felt that I could improve my skills.

VOICE 02 What is rewarding about working at our museum?

I feel very fulfilled when I help customers and see them happy.
I also feel happy when I hear someone say, ``Thank you for yesterday. I'll be back again.'' when I see them off.

VOICE 03 A word to those who want to work at our museum

I have a lot of colleagues who are similar in age to me, so it's easy to talk to them and it's easy to work with them.This is a highly recommended workplace for those who love customer service, want to further improve their customer service skills, and those who find it rewarding to make people happy.

VOICE 04 Future goals etc.

We would like to provide services that will make each customer feel glad that they stayed with us.
We pay close attention to detail and strive to find what our customers are looking for in their own way.

Sales/Reservation Department

Ryohei Fukuyama

VOICE 01 How I came to work at this museum and how I felt at that time

Not only our company, but Fukui Prefecture as a whole is putting effort into receiving orders from inbound customers, and that's when I wanted to get involved in the inbound business myself.
Another opportunity for me to work at a ryokan is that I can engage in a wide range of work, including on-site attendance, rather than sales and sales.

VOICE 02 What is rewarding about working at our museum?

Our company employs multi-tasking, and you can be involved in work such as front desk work, restaurant work, and sometimes service and sales work that goes beyond your department.
You will be involved in a wide range of tasks, which will also help you improve your personal skills.
Because this is an industry where you have direct contact with customers, you can feel the rewards and results directly.

VOICE 03 A word to those who want to work at our museum

You can utilize your strengths in any situation and on-site.
We also have an environment and training program that allows young employees to play an active role on the front lines, so we encourage them to take on the challenge.
We look forward to the day when we can work together with you.

VOICE 04 Future goals etc.

With the opening of the Hokuriku Shinkansen in 2024, Fukui Prefecture is entering a big year that is said to occur once every 100 years.
We aim to be a ryokan that is trusted and chosen by people all over the world, with more customers than ever before, especially those from the Kanto area and overseas, visiting our hotel.

Sales/Reservation Department

Chiharu Yokoyama

VOICE 01 How I came to work at this museum and how I felt at that time

When I was a student, I had a conversation with an executive at an online company information session.After that, I actually took a tour of the company and found the atmosphere of the company and employees to be very positive, and I wanted to work here too!I thought.

VOICE 02 What is rewarding about working at our museum?

I often speak with customers and travel agency personnel on the phone, and I find it rewarding to be able to talk to a variety of people and hear their words of appreciation and feedback directly.Hearing words of gratitude motivates me!

VOICE 03 A word to those who want to work at our museum

There may be a lot of things you don't understand at first, but don't worry, our senior employees will kindly teach you how to do the job!In this way, we were able to grow by being nurtured by our seniors.

VOICE 04 Future goals etc.

My goal is to grow so that I can smoothly handle the work of the reservation department, and to work not only in the reservation department but also in the service department, helping many customers create better memories. !

Cooking department

Mitsuki Himura

VOICE 01 How I came to work at this museum and how I felt at that time

I was attending a high school specializing in culinary arts, but when the head chef of the hotel came to teach as a special lecturer during a class, I decided that I wanted to work at the hotel.

VOICE 02 What is rewarding about working at our museum?

Our inn is highly rated not only by locals in Fukui, but also by people all over the country.My motivation is that I can learn how to cook food that can be used all over the country.

VOICE 03 A word to those who want to work at our museum

To be honest, most of my days off are on weekdays, and sometimes my work hours end in the evening.However, you can have an experience that far exceeds that.I want to work with people who want to improve their skills.

VOICE 04 Future goals etc.

I have loved cooking and helped my mother since I was in elementary school.Having that experience, I am very happy when I can make someone smile with the food I made.I gained a lot of experience at this inn and would like to open my own restaurant someday.

Cooking department

Shiho Tashiro

VOICE 01 How I came to work at this museum and how I felt at that time

I wanted to work together with my seniors when I saw them working together to create the best food and bring smiles to customers.

VOICE 02 What is rewarding about working at our museum?

I find it rewarding to see my skills improve little by little every day.

VOICE 03 A word to those who want to work at our museum

We recommend this course to those who want to improve their skills, as our seniors will teach you in a strict, gentle, and thorough manner.

VOICE 04 Future goals etc.

I would like to continue to grow by turning various learnings into my own strength.

Operations Department

Yuki Nishikawa

VOICE 01 How I came to work at this museum and how I felt at that time

During an interview during my job search, I was impressed by the warmth and positive attitude of the executives toward working together, which made me want to work at Hosen.

VOICE 02 What is rewarding about working at our museum?

Our hotel has been selected as one of the XNUMX most popular hot spring inns in all categories, and is undoubtedly the number one hot spring inn in Fukui.I work with pride in the fact that I am working hard to protect the environment.

VOICE 03 A word to those who want to work at our museum

Our hotel has an atmosphere where we are not afraid to take risks and accept challenges when it comes to proposals for our customers.I believe that any experience I have gained so far can be put to good use at this facility.

VOICE 04 Future goals etc.

My goal is to increase my skills in facility management as part of the operations department I belong to.Specifically, I would like to gain experience in repairing easily damaged shoji screens and making them more beautiful and faster.